Rental Clerks
Overview
You work at rental counters—for cars, equipment, or party supplies—handling transactions, explaining rental terms, and managing inventory using rental software and payment systems. You'll provide customer service, process paperwork, and troubleshoot scheduling conflicts. A high school diploma and customer service training are standard; many learn on the job. It suits friendly, organized people skilled at explaining terms and solving problems.
Did you know?
This role often serves as an excellent entry point into the retail and customer service industry, with many positions available for school leavers and part-time workers while studying.
At a Glance
Median Wage
$74,100 Avg/yr
Growth
Stable
Top Skill
Monitoring
Key Responsibilities
- Determines customers' requirements and advises on product range, price, and availability
- Completes required paperwork and enters rental agreement into the computer system
- Processes payment
- Provides any necessary information to the customer
- Monitors state of equipment and ensures it is functioning and clean
- Inspects stock, appliances, equipment, vehicles and devices before they are taken out of the facility and on return
- Demonstrates the use of equipment
- Monitors, organises and catalogues stock
- Arranges for any required cleaning and repair work
Career Considerations
Entry-Level Opportunities in Australia
This role often serves as an excellent entry point into the retail and customer service industry, with many positions available for school leavers and part-time workers while studying.
Skills Development and Training
Develop strong customer service, communication, and basic mathematical skills. Many employers provide on-the-job training for specific systems and procedures used in their business.
Career Progression Pathways
Experience as a Counter and Rental Clerk can lead to supervisory roles, store management positions, or specialisation in areas like equipment rental or customer service management.