Medical Secretaries
Overview
You'd provide administrative support in hospitals and doctor's offices by scheduling appointments, managing patient records, and handling communications. You'd use electronic health records software, answer phones, organize files, and keep medical offices running smoothly.
Did you know?
In Australia, you can enter this field through Certificate III or IV in Health Administration or Medical Administration. Many employers also provide on-the-job training in medical terminology and specific healthcare software systems.
At a Glance
Median Wage
$62,000 Avg/yr
Growth
Stable
Top Skill
Time Management
Key Responsibilities
- Greets and welcomes patients and visitors, and directs them to the appropriate person
- Arranges and records details of appointments
- Locates patient files
- Answers inquiries and provides information on the goods and services of the organisation
- Answers, connects and transfers telephone calls
- Receives and resolves complaints from clients and the public
- Receives and distributes correspondence, facsimile messages and deliveries
- Maintains the reception area
- Advises on and arranges reservations and accommodation
- May perform other clerical tasks such as word processing, data entry, filing, mail dispatch and photocopying
Career Considerations
Healthcare Industry Training Requirements
In Australia, you can enter this field through Certificate III or IV in Health Administration or Medical Administration. Many employers also provide on-the-job training in medical terminology and specific healthcare software systems.
Essential Skills for Healthcare Administration
Develop strong typing skills, attention to detail, and customer service abilities. Familiarity with medical terminology and healthcare privacy laws (like Australian Privacy Principles) is highly valued by employers.
Career Growth in Healthcare Settings
Starting as a medical receptionist or administrative assistant can lead to specialised roles like medical coding, practice management, or healthcare administration. The healthcare sector offers stable employment with opportunities across public and private facilities.