Telephone Operators
Overview
Telephone Operators help people connect with others and access important information through phone systems. They assist customers with billing questions, handle emergency calls, and provide special support to children and people with disabilities. Modern telephone operators use advanced computer systems and digital directories to quickly find information and route calls efficiently. This role requires excellent communication skills and the ability to stay calm under pressure.
Did you know?
Most telephone operator positions require completion of Year 12 or equivalent, with on-the-job training provided. Some employers may prefer candidates with a Certificate II or III in Telecommunications or Customer Contact.
At a Glance
Median Wage
$52,000 Avg/yr
Growth
Stable
Top Skill
Complex Problem Solving
Key Responsibilities
- Sends and receives messages by satellite communication systems, radio, radio telegraph, radio telephone, morse or radio telex
- Records incoming messages, including navigational and other data, keeping a log of messages sent and received
- Makes minor repairs to radio equipment or radar
- Provides a watch on maritime distress frequencies
- Broadcasts navigational and weather warnings from coastal stations to ships at sea
- Operates equipment which interconnects with inland service
Career Considerations
Educational Requirements in Australia
Most telephone operator positions require completion of Year 12 or equivalent, with on-the-job training provided. Some employers may prefer candidates with a Certificate II or III in Telecommunications or Customer Contact.
Essential Skills for Success
Strong verbal communication, active listening, and computer literacy are crucial. You'll also need patience, empathy, and the ability to multitask while maintaining accuracy under time pressure.
Industry Changes and Opportunities
While traditional telephone operator roles have decreased due to automation, opportunities exist in emergency services, customer support centres, and specialised assistance services for people with disabilities.