Tellers
Overview
Tellers work in banks and credit unions, helping customers with their daily banking needs like deposits, withdrawals, and account inquiries. They handle cash transactions accurately while maintaining detailed records using modern banking software and security systems. This role requires strong customer service skills and attention to detail, as tellers often serve as the first point of contact for customers. The position offers opportunities to learn about financial services and can lead to advancement in banking careers.
Did you know?
Teller positions are excellent entry points into the banking industry in Australia, typically requiring completion of Year 12 and on-the-job training provided by financial institutions.
At a Glance
Median Wage
$55,000 Avg/yr
Growth
Stable
Top Skill
Persuasion
Key Responsibilities
- Greeting customers, identifying their needs and answering customer inquiries
- Ensuring customers' forms are filled in correctly and checking customers' identification
- Accepting cash and cheques deposited by customers, verifying records and receipts, and crediting customers' accounts
- Paying money to customers according to advice slips, cheques and negotiable documents, and debiting customers' accounts
- Providing change, cashing cheques and recording transactions
- Opening and closing accounts for customers
- Balancing cash and advising supervisors of cash position and discrepancies
- Explaining and promoting bank services to customers and referring them to appropriate financial services
Career Considerations
Entry-Level Banking Career
Teller positions are excellent entry points into the banking industry in Australia, typically requiring completion of Year 12 and on-the-job training provided by financial institutions.
Skills Development Focus
Strong numerical skills, attention to detail, and excellent customer service abilities are essential. Experience with cash handling and basic computer skills will give you an advantage.
Career Progression Opportunities
Starting as a teller can lead to roles such as customer service officer, personal banker, or branch supervisor with additional training and experience in the financial services sector.