First-Line Supervisors of Gambling Operations

Key Responsibilities

• Establish and maintain banks and table limits for each game.
• Reset slot machines after payoffs.
• Respond to and resolve patrons' complaints.
• Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
• Interview and hire workers.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Exchange currency for customers, converting currency into requested combinations of bills and coins.
• Monitor stations and games and move dealers from game to game to ensure adequate staffing.
• Record, issue receipts for, and pay off bets.
• Monitor payment of hand-delivered jackpots to ensure promptness.
• Greet customers and ask about the quality of service they are receiving.
• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Evaluate workers' performance and prepare written performance evaluations.
• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Train, supervise, schedule, and evaluate workers.
• Establish policies on types of gambling offered, odds, or extension of credit.
• Perform paperwork required for monetary transactions.
• Answer patrons' questions about gaming machine functions and payouts.
• Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
• Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
• Determine how many gaming tables to open each day and schedule staff accordingly.
• Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
• Clean and maintain slot machines and surrounding areas.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
• Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
• Explain and interpret house rules, such as game rules or betting limits, for patrons.
• Record the specifics of malfunctioning machines and document malfunctions needing repair.
• Report customer-related incidents occurring in gaming areas to supervisors.