Lodging Managers

Key Responsibilities

• Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
• Perform marketing and public relations activities.
• Coordinate front-office activities of hotels or motels, and resolve problems.
• Interview and hire applicants.
• Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
• Develop and implement policies and procedures for the operation of a department or establishment.
• Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Assign duties to workers, and schedule shifts.
• Greet and register guests.
• Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
• Manage and maintain temporary or permanent lodging facilities.
• Show, rent, or assign accommodations.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
• Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
• Monitor the revenue activity of the hotel or facility.
• Book tickets for guests for local tours and attractions.
• Train staff members.
• Prepare required paperwork pertaining to departmental functions.
• Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
• Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
• Collect payments and record data pertaining to funds and expenditures.
• Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
• Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.