Loss Prevention Managers in Retail

Key Responsibilities

• Collaborate with law enforcement to investigate and solve external theft or fraud cases.
• Perform cash audits and deposit investigations to fully account for store cash.
• Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits.
• Investigate or interview individuals suspected of shoplifting or internal theft.
• Direct installation of covert surveillance equipment, such as security cameras.
• Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
• Hire or supervise loss prevention staff.
• Coordinate theft and fraud investigations involving career criminals or organized group activities.
• Train loss prevention staff, retail managers, or store employees on loss control and prevention measures.
• Maintain documentation of all loss prevention activity.
• Recommend improvements in loss prevention programs, staffing, scheduling, or training.
• Advise retail managers on compliance with applicable codes, laws, regulations, or standards.
• Maintain databases such as bad check logs, reports on multiple offenders, and alarm activation lists.
• Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies.
• Analyze retail data to identify current or emerging trends in theft or fraud.
• Provide recommendations and solutions in crisis situations such as workplace violence, protests, and demonstrations.
• Visit stores to ensure compliance with company policies and procedures.
• Review loss prevention exception reports and cash discrepancies to ensure adherence to guidelines.
• Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
• Advise retail establishments on development of loss-investigation procedures.
• Monitor and review paperwork procedures and systems to prevent error-related shortages.
• Identify potential for loss and develop strategies to eliminate it.
• Verify correct use and maintenance of physical security systems, such as closed-circuit television, merchandise tags, and burglar alarms.
• Supervise surveillance, detection, or criminal processing related to theft and criminal cases.
• Perform or direct inventory investigations in response to shrink results outside of acceptable ranges.
• Develop and maintain partnerships with federal, state, or local law enforcement agencies or members of the retail loss prevention community.
• Assess security needs across locations to ensure proper deployment of loss prevention resources, such as staff and technology.