Order Clerks
Overview
Order clerks are the behind-the-scenes heroes who make sure customers get exactly what they ordered when they want it. They receive orders through phone calls, emails, and online systems, then verify all the details like addresses and product numbers before checking inventory databases to confirm items are available. When problems arise, they communicate with customers to resolve issues and coordinate with warehouse teams to get orders shipped on time. This role requires strong attention to detail, customer service skills, and proficiency with computer systems and databases.
Did you know?
Order Coordinators in the US must be proficient with ERP systems, order management software, and e-commerce platforms as most American companies rely heavily on digital order processing systems.
At a Glance
Median Wage
$43,826.12 Avg/yr
Growth
Stable
Top Skill
Time Management
Key Responsibilities
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
- Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Recommend merchandise or services that will meet customers' needs.
- File copies of orders received, or post orders on records.
- Recommend type of packing or labeling needed on order.
- Adjust inventory records to reflect product movement.
- Calculate and compile order-related statistics, and prepare reports for management.
- Compute total charges for merchandise or services and shipping charges.
- Check inventory records to determine availability of requested merchandise.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Inspect outgoing work for compliance with customers' specifications.
- Receive and respond to customer complaints.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Prepare invoices, shipping documents, and contracts.
Career Considerations
Technology Proficiency Requirements
Order Coordinators in the US must be proficient with ERP systems, order management software, and e-commerce platforms as most American companies rely heavily on digital order processing systems.
Career Advancement Pathways
This role serves as a stepping stone to higher-level positions in supply chain management, operations management, or procurement within American organizations.
Growing Demand in E-commerce Sector
The rapid expansion of online retail and direct-to-consumer businesses in the US has significantly increased job opportunities and security for Order Coordinators.