Passenger Attendants
Overview
Passenger attendants work on ships, buses, trains, and in transportation terminals to keep travelers safe and comfortable during their journeys. They perform safety checks on equipment, help passengers with boarding and seating, explain how to use safety equipment, and answer questions about routes and schedules. This role requires strong communication skills and attention to detail, as attendants must assist passengers of all ages and abilities, including providing special help to elderly or disabled travelers. Modern passenger attendants often use digital ticketing systems and mobile devices to manage passenger information and coordinate with transportation crews.
Did you know?
Passenger attendants must complete rigorous safety certification programs mandated by federal agencies like the FAA, which can take several weeks to months.
At a Glance
Median Wage
$36,584.06 Avg/yr
Growth
Fast Growing
Top Skill
Learning Strategies
Key Responsibilities
- Greet passengers boarding transportation equipment and announce routes and stops.
- Provide boarding assistance to elderly, sick, or injured people.
- Perform equipment safety checks prior to departure.
- Signal transportation operators to stop or to proceed.
- Explain and demonstrate safety procedures and safety equipment use.
- Adjust window shades or seat cushions at the request of passengers.
- Determine or facilitate seating arrangements.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
- Open and close doors for passengers.
- Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
- Respond to passengers' questions, requests, or complaints.
Career Considerations
Extensive Safety Training Requirements
Passenger attendants must complete rigorous safety certification programs mandated by federal agencies like the FAA, which can take several weeks to months.
Irregular Work Schedules
The job typically involves non-traditional hours, weekends, holidays, and extended time away from home, which can impact work-life balance.
Strong Customer Service Expectations
American passengers expect high-quality service and professional demeanor, requiring excellent communication skills and patience in challenging situations.