Postmasters and Mail Superintendents
Overview
Postmasters and Mail Superintendents run post offices by managing all daily operations, from scheduling employees and overseeing mail processing to hiring staff and resolving customer issues. They use management software to track operations, prepare detailed reports, and coordinate services across multiple postal facilities. This leadership role requires strong organizational and communication skills, often developed through business management or public administration studies. The job combines traditional postal operations with modern digital reporting systems and emphasizes teamwork, problem-solving, and community service.
Did you know?
Working for USPS provides comprehensive federal benefits including health insurance, retirement plans, and job security typical of government positions.
At a Glance
Median Wage
$91,308.20 Avg/yr
Growth
Stable
Top Skill
Coordination
Key Responsibilities
- Hire and train employees, and evaluate their performance.
- Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
- Inform the public of available services, and of postal laws and regulations.
- Prepare and submit detailed and summary reports of post office activities to designated supervisors.
- Negotiate labor disputes.
- Issue and cash money orders.
- Monitor employees' work schedules and attendance for payroll purposes.
- Organize and supervise activities, such as the processing of incoming and outgoing mail.
- Collect rents for post office boxes.
- Prepare employee work schedules.
- Select and train postmasters and managers of associate postal units.
- Confer with suppliers to obtain bids for proposed purchases and to requisition supplies, disbursing funds according to federal regulations.
- Resolve customer complaints.
Career Considerations
Federal Employment Benefits
Working for USPS provides comprehensive federal benefits including health insurance, retirement plans, and job security typical of government positions.
Industry Digital Transformation
The role requires adapting to declining traditional mail volumes while managing increased package delivery operations driven by e-commerce growth.
Operational Leadership Skills
Success demands strong management abilities to oversee large teams, optimize logistics networks, and maintain service quality standards across diverse postal operations.