Receptionists and Information Clerks
Overview
Receptionists and information clerks are the friendly faces who welcome visitors and help organizations run smoothly by managing front desk operations. They answer phones, schedule appointments using digital calendars, greet guests, and maintain important databases with customer information. This role requires strong communication skills, multitasking abilities, and familiarity with office software like scheduling systems and customer management platforms. Many receptionists work in modern office environments that emphasize teamwork and customer service, making it a great entry-level position for developing professional skills.
Did you know?
Most receptionist positions in the US require a high school diploma and emphasize strong verbal communication, customer service, and organizational skills.
At a Glance
Median Wage
$36,938.82 Avg/yr
Growth
Stable
Top Skill
Management of Personnel Resources
Key Responsibilities
- Schedule space or equipment for special programs and prepare lists of participants.
- Analyze data to determine answers to questions from customers or members of the public.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Schedule appointments and maintain and update appointment calendars.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Keep a current record of staff members' whereabouts and availability.
- Hear and resolve complaints from customers or the public.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Receive payment and record receipts for services.
Career Considerations
Educational Requirements and Core Skills
Most receptionist positions in the US require a high school diploma and emphasize strong verbal communication, customer service, and organizational skills.
Technology Proficiency Expectations
American employers typically expect receptionists to be proficient with multi-line phone systems, computer software like Microsoft Office, and various digital scheduling platforms.
Career Advancement Opportunities
While entry-level friendly, receptionist roles often serve as stepping stones to administrative assistant, office manager, or customer service supervisor positions in American companies.