Shuttle Drivers and Chauffeurs
Overview
Shuttle drivers and chauffeurs transport people safely from one place to another using cars, vans, or small buses on scheduled routes or by request. They handle everything from basic vehicle maintenance and safety checks to helping passengers with luggage and operating wheelchair lifts for accessibility. Modern drivers often use GPS navigation systems and mobile apps to coordinate pickups and communicate with dispatch teams. This job requires a clean driving record, good customer service skills, and often just a high school diploma plus a commercial driver's license.

Did you know?
Shuttle drivers may need a Commercial Driver's License (CDL) depending on vehicle size and passenger capacity, with requirements varying by state.
At a Glance
Median Wage
$35,464.71 Avg/yr
Growth
Fast Growing
Top Skill
Writing
Key Responsibilities
- Vacuum and clean interiors, and wash and polish exteriors of automobiles.
- Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs.
- Complete accident reports when necessary.
- Maintain knowledge of first-aid procedures.
- Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.
- Notify dispatchers or company mechanics of vehicle problems.
- Drive shuttle busses, limousines, company cars, or privately owned vehicles to transport passengers.
- Perform minor vehicle repairs, such as cleaning spark plugs, or take vehicles to mechanics for servicing.
- Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.
- Regulate heating, lighting, and ventilation systems for passenger comfort.
- Perform routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water.
- Pick up or meet passengers according to requests, appointments, or schedules.
- Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
- Follow relevant safety regulations and state laws governing vehicle operation, and ensure that passengers follow safety regulations.
- Perform errands for customers or employers, such as delivering or picking up mail and packages.
- Record vehicle routes.
- Comply with traffic regulations to operate vehicles in a safe and courteous manner.
- Arrange to pick up particular customers or groups on a regular schedule.
- Read maps and follow written and verbal geographic directions.
- Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.
- Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants.
- Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation.
- Pick up and drop off passengers at regularly scheduled neighborhood locations, following strict time schedules.
- Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage driven fuel consumed, or fares received.
- Collect fares or vouchers from passengers, and make change or issue receipts as necessary.
- Report any vehicle malfunctions or needed repairs.
Career Considerations
Licensing Requirements
Shuttle drivers may need a Commercial Driver's License (CDL) depending on vehicle size and passenger capacity, with requirements varying by state.
Physical Demands
The role requires long hours of driving in various weather conditions and maintaining good physical health for passenger safety.
Job Market Stability
Shuttle driving offers steady employment opportunities, particularly in tourist areas and airports, but typically provides limited career advancement prospects.